Refund policy
You have the right to exchange or return your product(s) within 30 days of receiving your order. Unfortunately, if 30 days have passed since you received your item, we cannot offer a refund or exchange.
If you wish to return or exchange a product(s), or if you have any other questions, please contact us at asiakaspalvelu@meemirotta.fi. Please include your name, order number, and the product(s) you wish to return or exchange.
In cancellation and return situations, your payment/refund will be returned to your account using the same payment method that you used to place the order. Once the refund has been processed, you will receive a confirmation email, and the refund will typically appear in your account within 2-10 business days. Please note that currency exchange rates may slightly affect the final refund amount.
Order Return:
To qualify for a refund, your item must be unused, unwashed, and in the same condition as when you received it.
If you wish to return a product or your entire order, please contact us at asiakaspalvelu@meemirotta.fi for detailed information. The return address is provided in the order confirmation that came with your package. You are responsible for the cost of return shipping. You will need to arrange the return shipment yourself using your local postal service or another suitable method.
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it and your refund will be processed. The amount will be automatically applied to your credit card or original payment method within 2-10 business days.
When contacting us regarding a return, please include your name, order number, and the product(s) you wish to return in your message.
Product Exchange:
To qualify for an exchange, your item must be unused, unwashed, and in the same condition as when you received it.
If the items do not fit or if you simply wish to exchange them, please contact us at asiakaspalvelu@meemirotta.fi for detailed information. The return address is provided in the order confirmation that came with your package. You are responsible for the cost of shipping the product to be exchanged. You will need to arrange the return shipment yourself using your local postal service or another suitable method.
Once we receive and inspect your returned item, we will send you a new one in the desired size or an item of equal value. Please note that the delivery time for your exchanged product(s) may vary depending on your location.
The item to be exchanged must be of equal value to the original product. If you exchange for a cheaper item, we will not refund the price difference. It does not matter if you used a discount code or purchased the product during a sale. When exchanging, the price of the product is based on the regular price (not the discounted price).
When contacting us regarding an exchange, please include your name, order number, and the product(s) you wish to replace in your message.
Order Modification and Cancellation
You have the right to modify of cancel your order within few hours of placing it.
If your order has not yet been processed or shipped, it may still be possible to modify or cancel it. In such cases, please contact our customer service immediately at asiakaspalvelu@meemirotta.fi, and we will see what can be done. Please include your name and order number for the order you wish to cancel or modify. Your cancellation refund will be credited to your account using the same payment method you used for your purchase.
If the order has already been shipped when you contact us, it will be delivered to you, and no changes can be made to the order. (However, you can still cancel and return the order for a refund within 30 days after it has been delivered.)
An uncollected package is not the same as an order cancellation. If an order is not collected and is returned to us, we can arrange a new delivery if you contact us within 30 days of receiving the package. The cost of reshipping the returned package will be the responsibility of Meemirotta, the online store. If an agreement cannot be reached with the customer regarding a new delivery for the returned order, the order payment will be refunded automatically to the customer 30 days after the package is returned to the online store. After this, a new delivery will no longer be possible, and the customer will need to repurchase the product(s) from the online store. For uncollected orders that are not reshipped, we will charge a handling fee of €10 EUR, which will be deducted from the refunded amount.
Incorrect, Lost or Damaged Product:
We will gladly provide a full refund or a free replacement if the items you receive are incorrect or damaged. If your product/order arrives damaged or incorrect, please send us pictures of the item along with your name and order number to asiakaspalvelu@meemirotta.fi. In some cases, a refund or replacement can be processed based solely on the provided images, and you are not required to return the damaged product unless you choose to do so.
If the order is lost during transit, please notify us immediately at asiakaspalvelu@meemirotta.fi.
Late or Missing Refunds:
Typically, the refund will appear in your account within 2-10 business days, though it may take longer in some cases. If you haven’t received a refund, start by checking your bank account. Next, contact your credit card company, as it may take some time before your refund is officially posted. If the issue persists, reach out to your bank, as there may be a processing time before a refund is posted. If, after these steps, you still haven't received your refund, please contact us at asiakaspalvelu@meemirotta.fi.
If you have more questions related to our return/replacement policy, please contact us at asiakaspalvelu@meemirotta.fi.
Warranty:
The warranty covers manufacturing and material defects. The warranty does not cover normal wear and tear or damage caused by external factors, such as incorrect washing treatment or accidents.
Our liability is determined according to applicable law. If you notice that the product is defective, you must contact our customer service, even if the return period has already expired.
Warranty issues are handled on a case-by-case basis.
asiakaspalvelu@meemirotta.fi